Returns & Refund Policy
Our Promise
We want you to shop with confidence. If there’s a problem with your order, we’ll do everything we can to put it right.
Changed Your Mind?
You have the right to cancel your order within 14 days of receiving it.
To qualify for a refund:
- The product must be unopened.
- All pouches must remain sealed.
- The product must be returned in its original condition.
Once we receive and inspect the returned items, we’ll process your refund to your original payment method.
Opened Products
For hygiene and food safety reasons, we cannot accept returns or offer refunds on opened or unsealed pouches, unless:
- The product is faulty.
- The product has arrived damaged.
- You have received the wrong item.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- Photos of the item.
- Photos of the packaging.
We’ll arrange a replacement or refund as quickly as possible.
Refund Processing
Approved refunds are usually processed within 5–10 working days after we receive your returned items.
Your bank or card provider may take additional time to return the funds to your account.
Return Shipping
If you’re returning an item because you’ve changed your mind, you’ll normally be responsible for the return postage.
If the item is faulty, damaged or we sent the wrong product, we’ll cover the return shipping costs.
Contact Us
Email: tiktokshop@simplyfoods.co.uk
Please include your order number with all enquiries.